Frequently Asked Questions


  1. Why did I receive a Settlement check?

    Settlement checks were issued pursuant to the terms of the class action Settlement in Lewis, et al. v. Green Dot Corporation, et al. Case No. 2:16-cv-03557 (C.D. Cal.) to eligible claimants who submitted a timely claim Form. The Settlement check you received constitutes full satisfaction of your Claim.

    Please negotiate the check promptly. The check is only valid for 90 days from the issue date.

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  2. How was my Settlement award calculated?

    Each Settlement Class Member who timely submitted a valid Claim Form by the Claims Deadline was eligible for a single payment from the Defendant for their approved claimed amounts, offset by any previous payments made by the Defendant as restitution for the Service Disruption. Some MoneyCard account holders previously received a $50.00 credit to their accounts made by Green Dot to compensate for losses due to the Service Disruption. Payments under this current Claims process were reduced by that $50.00 amount for those cardholders.

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  3. Why didn’t I receive a Settlement check?

    If you received a Notice but did not receive a Settlement check, then you may not be eligible for a payment under the terms of the Settlement Agreement. Settlement checks were issued on August 8, 2018 to eligible Settlement Class Members on a claims-made basis. To receive a Settlement check, you must have submitted a timely, complete, and eligible claim prior to the filing deadline.

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  4. Can I dispute the amount of my Settlement payment and/or receive more money?

    You cannot dispute the amount of your Settlement payment and the deadline to object to the settlement was September 26, 2017.

    The amount of your Settlement payment is final and represents the amount to which you were entitled under the terms of the Settlement Agreement. The Court approved the Settlement, including the methodology used to compute the amount of Settlement payments, at the Final Approval Hearing on November 2, 2017.

    Settlement payments are for reimbursement of losses due to the Service Disruption during the period of time from May 15, 2016 through May 22, 2016. Examples of losses include late fees on other accounts, lost wages, charges due to eviction, service fees due to utility interruption, interest paid on borrowed money, etc. Documentation provided was verified for accuracy of proof of loss.

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  5. I lost or damaged my settlement check. How can I receive a replacement check?

    To request a replacement check, please include a signed written request asking that a replacement check be reissued and mailed to you. Please mail your replacement check request the Settlement Administrator at:

    Green Dot MoneyCard Settlement Administrator
    P.O. Box 6336
    Portland, OR 97208-6336

    If you are unable to return the initial Settlement check, for the protection of the Settlement Fund, a replacement check can only be issued to you after the initial Settlement check passes its stale date. Your replacement check could be issued sooner if the initial check returns to the Settlement Administrator as undeliverable, or if you are able to locate and return the check to the Settlement Administrator at Green Dot MoneyCard Settlement Administrator, P.O. Box 6336, Portland, OR 97208-6336.

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  6. How can I have my Settlement check reissued under a new name (e.g. last name change)?

    First, please go to the financial institution at which you are a current account holder as they may negotiate the Settlement check if the documentation regarding the status of your name change is presented.

    If the financial institution will not accept the check, please return the original check to the Settlement Administrator at Green Dot MoneyCard Settlement Administrator, P.O. Box 6336, Portland, OR 97208-6336, accompanied by a signed written request asking that a replacement check be issued and mailed to you. Please include instructions for the name that should be included on the replacement check and include a copy of a form of identification that contains the new name.

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  7. Can you update my address and re-mail my Settlement check?

    To request a replacement check mailed to an updated address, please return the Settlement check, and include a signed written request asking that a replacement check be reissued and mailed to you. Include in the request your current and former mailing addresses. Please mail your replacement check request to the Settlement Administrator at:

    Green Dot MoneyCard Settlement Administrator
    P.O. Box 6336
    Portland, OR 97208-6336

    If you are unable to return the initial Settlement check, for the protection of the Settlement Fund, a replacement check can only be issued to you after the initial Settlement check passes its stale date. Your replacement check could be issued sooner if the initial check returns to the Settlement Administrator as undeliverable, or if you are able to locate and return the check to the Settlement Administrator at Green Dot MoneyCard Settlement Administrator, P.O. Box 6336, Portland, OR 97208-6336.

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  8. What do I do if the person on the Settlement check is now deceased?

    First, please go to the financial institution at which you are a current account holder as they may negotiate the settlement check if documentation regarding the status of the claimant and your status as the beneficiary/executor is presented.

    If your financial institution will not accept the check, please provide a Death Certificate of the person on the settlement check, as well documentation of your legal authority to file on behalf of the Claimant(s), for example, Orders of Estate or Letters of Administration.

    Send all documents, along with the original check, to the Settlement Administrator at Green Dot MoneyCard Settlement Administrator, P.O. Box 6336, Portland, OR 97208-6336.

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  9. What is the Notice and why should I read it?

    The Court authorized the Notice to inform you about a proposed Settlement with Defendants. You have legal rights and options that you may act on before the Court decides whether to approve the proposed Settlement. You may be eligible to receive a cash payment as part of the Settlement. The Notice explains the lawsuit, the Settlement, and your legal rights.

    Judge Fernando M. Olguin of the U.S. District Court for the Central District of California is overseeing this class action. The case is called Lewis, et al. v. Green Dot Corporation, et al. Case No. 2:16-cv-03557 (C.D. Cal.).

    This Settlement encompasses two lawsuits originally filed against Defendants for claims related to the Service Disruption: Lewis, et al. v. Green Dot Corporation, et al. Case No. 2:16-cv-03557 (C.D. Cal.) and Crook v. Green Dot Corporation, et al. Case No. 2:16-cv-04172 (C.D. Cal.). These two lawsuits were consolidated by the Court. The Settlement is settling the Claims of both lawsuits, and the Settlement is being submitted through the consolidated case Lewis, et al. v. Green Dot Corporation, et al. Case No. 2:16-cv-03557 (C.D. Cal.). Although different plaintiffs and law firms brought these cases, they worked together to reach this Settlement.

    The persons who filed the lawsuits, Jason Lewis, Danielle Hall, and Justin Thornton, are the Plaintiffs or Class Representatives. The companies they sued, Green Dot Corporation, Green Dot Bank, MasterCard Incorporated and MasterCard International Incorporated, are Defendants.

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  10. What is a class action lawsuit?

    A class action is a lawsuit in which one or more plaintiffs—in this case, Jason Lewis, Danielle Hall, and Justin Thornton––sue on behalf of a group of people who have similar claims. Together, this group is called a “Class” and consists of “Class Members.” In a class action, the court resolves the issues for all class members, except those who exclude themselves from the class. After the Parties reached an agreement to settle this case, the Court granted preliminary approval of the Settlement and recognized it as a case that should be treated as a class action for settlement purposes.

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  11. What is this lawsuit about?

    The lawsuit alleges that certain holders of Green Dot prepaid debit cards and Walmart MoneyCards, issued by Green Dot, experienced a longer-than-anticipated disruption in service for portions of the period of time between May 15, 2016 and May 22, 2016, and cardholders experienced damages and losses as a result. The lawsuit alleges that Defendants are liable for various consumer fraud, contract, and negligence claims. Defendants deny that they are or can be held liable for the claims made in the lawsuit. More information about the complaint in the lawsuit and the Defendants’ responses can be found on the Case Documents page.

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  12. Why is there a settlement?

    The Court has not decided whether the Plaintiffs or Defendants should win this case. Instead, both sides agreed to this Settlement. That way, they can avoid the uncertainty and expense of ongoing litigation, and Settlement Class Members will get compensation now rather than years later—if ever. The Class Representatives and their attorneys (“Class Counsel”) believe that the Settlement is in the best interests of the Settlement Class Members. The Settlement is not an admission of wrongdoing by any of the Defendants.

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  13. How do I know if I am in the Settlement Class?

    The Court decided that this Settlement includes a Class of all cardholders, as identified in Green Dot Defendants’ business records, who attempted to and were unable to use their Green Dot-issued, MasterCard-processed cards to access or spend their account funds from May 15, 2016 through May 22, 2016 as a result of the Service Disruption. Eligible Settlement Class Members will have been mailed notice of their eligibility, and Settlement Class membership will be verified against that mailed list.

    Not all cardholders are Settlement Class Members. For example, if you had a card but terminated or closed your account prior to May 14, 2016, you would not be a Settlement Class Member. Similarly, if you did not attempt to access or use your card account to access or spend your fund accounts between the time period of May 15, 2016 through May 22, 2016, you would not be a Settlement Class Member either. Likewise, if you attempted to use your card account to access or spend your fund accounts between the time period of May 15, 2016 through May 22, 2016 and were able to do so, you would not be a Settlement Class Member. The Settlement Class does not include individuals who attempted to and were unable to access or spend their funds for reasons (like insufficient balances) other than problems caused by technical issues arising during the processor conversion as determined by Green Dot’s business records.

    This Settlement Class does not include:

    1. Any Judge or Magistrate presiding over this Action and members of their immediate families;
    2. Defendants, Defendants’ subsidiaries, parent companies, successors, predecessors, and any entity in which Defendants have a controlling interest, and any of their current or former officers, directors, employees, representatives, managers, members, and any other Person acting for or on behalf of Defendants;
    3. Persons who properly execute and file a timely request for exclusion from the Settlement Class;
    4. Persons who have been separately represented by counsel for matters of, and have settled, claims related to the Service Disruption with any of Defendants; and
    5. The legal representatives, successors, or assigns of any such excluded Persons.
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  14. What does the Settlement provide?

    This Settlement provides eligible Settlement Class Members with:

    • Cash payments for losses due to the Service Disruption. A Claim Form must have been timely filed in order to receive this benefit.
    • A one-month Fee Holiday from the monthly maintenance fee for his or her account in the form of a credit or reimbursement. Settlement Class Members have received this benefit automatically without taking any further action.

    Cash Payment:

    A Claim Form must be timely submitted online or by mail to receive this benefit. The deadline to file a claim was February 8, 2018. It is no longer possible to submit a claim for this Settlement.

    If you are a Settlement Class Member and you suffered a financial or other loss as a result of the Service Disruption but do not have or do not wish to provide Reasonable Documentation of losses, you will be eligible for a payment of up to $100.00. Payments will be reduced by amounts you already received from Defendants as a result of the Service Disruption, except for the Fee Holiday. If the total amount of timely valid claims exceeds $2,000,000.00, then each valid Claim shall be reduced proportionally depending on the number of valid Claims submitted by the Settlement Class. If the amount of valid Claims is less than $2,000,000.00, any remaining funds will be used, if necessary, to pay valid documented Claims as discussed below. The Settlement Administrator will post additional information about the payment amount on this website, if necessary.

    If you are a Settlement Class Member and you suffered a financial or other loss as a result of the Service Disruption and provide Reasonable Documentation of losses, you will be eligible for a payment of up to $750.00. Payments will be reduced by amounts you already received from Defendants as a result of the Service Disruption, except for the Fee Holiday. If the total amount of timely valid documented Claims exceeds $1,500,000.00 plus any remaining funds from the non-documented Claims discussed above, then each valid documented Claim shall be reduced proportionally depending on the number of valid Claims submitted by the Settlement Class. The Settlement Administrator will post additional information about the payment amount on this website, if necessary.

    Defendants will pay a minimum of $1,500,000.00 for the Claims for financial or other losses detailed above. If the Claims submitted for financial or other losses do not equal or exceed the minimum of $1,500,000.00, the remaining funds will be donated by Defendants to one or more nonprofit organizations approved by the Court.


    Fee Holiday/Reimbursement:

    No Claim Form is required to be submitted by a Settlement Class Member for this benefit.

    Settlement Class Members have received a one-month Fee Holiday from the monthly maintenance fee for his or her account in the form of a credit or reimbursement.


    Additional Benefits Provided By Defendants Pursuant To This Settlement:

    To compensate cardholders for inconveniences and losses as a result of the Service Disruption, Defendants previously provided the following relief without requiring Settlement Class Members to submit a Claim:

    • Most Settlement Class Members with an active account received a two-month Fee Holiday from the monthly maintenance fees.
    • Certain Settlement Class Members with an active account received a credit to their account in the amount of $50.00. If you are one of the Settlement Class Members who received this credit, your Claim for losses will be reduced by $50.00.
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  15. How do I make a Claim?

    The deadline to file a claim was February 8, 2018. It is no longer possible to submit a claim for this Settlement .

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  16. When will I get my payment?

    Settlement checks were issued on August 8, 2018 to eligible claimants who timely submitted a valid Claim Form.

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  17. Do I have a lawyer in this case?

    Yes, the Court has appointed John A. Yanchunis, Sr. of Morgan & Morgan as “Lead Counsel” and Jean Sutton Martin of the Law Office of Jean Sutton Martin PLLC, Joseph G. Sauder and Richard D. McCune of McCune-Wright-Arevalo LLP, and Daniel C. Girard of Girard Gibbs LLP as “Class Counsel.” In addition, the Court appointed Plaintiffs Jason Lewis, Danielle Hall, and Justin Thornton to serve as the Class Representatives. They are Settlement Class Members like you. Class Counsel can be reached by calling 1-855-400-3445.

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  18. Should I get my own lawyer?

    You don’t need to hire your own lawyer because Class Counsel is working on your behalf. But if you want to hire your own lawyer, you may have to pay that lawyer on your own. For example, you can ask your lawyer to appear in Court for you if you want someone other than Class Counsel to represent you.

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  19. How will the lawyers be paid?

    Class Counsel will ask the Court for attorneys’ fees and expenses that will be paid by or on behalf of Defendants separately. Class Counsel will not seek more than $750,000.00 in attorneys’ fees and expenses. Class Counsel will also request a Service Award of $500.00 for each of the Class Representatives, totaling $1,500.00 for all three Class Representatives. The Court will determine the proper amount of any attorneys’ fees and expenses to award Class Counsel and the proper amount of any award to the Class Representatives. The Court may award less than the amounts requested. Any attorneys’ fees and expenses and Service Awards that the Court awards will not reduce the benefits provided to you under this Settlement.

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  20. What claims do I give up by participating in this Settlement?

    If you do not exclude yourself from the Settlement, you will not be able to sue any of the Defendants about the issues in this case, and you will be bound by all decisions made by the Court in this case, the Settlement, and its included Release. You can read the Settlement Agreement here.

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  21. What happens if I do nothing at all?

    If you do nothing, you will automatically receive a Fee Holiday/reimbursement for the monthly maintenance fee assessed on your account for a one-month period. Except for this Fee Holiday/reimbursement, you will receive no payment under the Settlement for any losses incurred as a result of the Service Disruption. You will be in the Settlement Class, and if the Court approves the Settlement, you will also be bound by all orders and judgments of the Court, the Settlement, and its included Release. You will be deemed to have participated in the Settlement and will be subject to the provisions of FAQ 20 above. Unless you exclude yourself, you won’t be able to file a lawsuit or be part of any other lawsuit against the Defendants for the claims or legal issues resolved in this Settlement.

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  22. What happens if I ask to be excluded?

    If you exclude yourself from the Settlement, you will receive no benefits or payment under the Settlement. However, you will not be in the Settlement Class and will not be legally bound by the Court’s judgments related to the Settlement Class and the Defendants in this class action.

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  23. How do I ask to be excluded?

    The deadline to exclude yourself was September 26, 2017. It is no longer possible to exclude yourself from this Settlement.

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  24. If I don’t exclude myself, can I sue the Defendants for the same thing later?

    No. Unless you exclude yourself, you give up any right to sue the Defendants for the claims being resolved by this Settlement.

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  25. If I do exclude myself, can I get anything from this Settlement?

    No. If you exclude yourself, do not submit a Claim Form to ask for a payment.

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  26. How do I object to the Settlement?

    The deadline to object was September 26, 2017. It is no longer possible to object to this Settlement.

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  27. What’s the difference between objecting and excluding myself from the Settlement?

    Objecting simply means telling the Court that you don’t like something about the Settlement. You can object only if you stay in the Settlement Class. Excluding yourself from the Settlement Class is telling the Court that you don’t want to be part of the Settlement Class. If you exclude yourself, you have no basis to object because the case no longer affects you.

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  28. When and where will the Court hold a hearing on the fairness of the Settlement?

    This Settlement was granted final approval at the Final Approval Hearing on November 2, 2017.

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  29. May I speak at the hearing?

    This Settlement was granted final approval at the Final Approval Hearing on November 2, 2017. It is no longer possible to speak at the hearing for this Settlement.

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  30. Where can I get additional information?

    This website summarizes the proposed Settlement. For the precise terms and conditions of the Settlement, please see the Settlement Agreement available here, contact Class Counsel at 1-855-400-3445, access the Court docket in this case through the Court’s PACER system at www.pacer.gov, or visit the office of the Clerk of the Court for the United States District Court for the Central District of California, Clerk of Court, United States Courthouse, 312 North Spring Street, Los Angeles, CA, 90012-4701, between 8:30 a.m. and 4:30 p.m., Monday through Friday, excluding Court holidays.

    PLEASE DO NOT CALL THE COURT, THE JUDGE, OR THE DEFENDANTS WITH QUESTIONS ABOUT THE SETTLEMENT OR CLAIMS PROCESS.

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  31. Why did I receive a notice of incomplete claim form submission?

    Upon review of your Claim Form, we have determined that the information provided to prove the types of losses and the dollar amount of the losses you suffered as a result of the Service Disruption is insufficient or incomplete.The deadline to submit your response was April 5, 2018. It is no longer possible to respond to a notice of incomplete claim form submission.

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  32. Can I send my information via email/phone?

    The deadline to submit your response was April 5, 2018. It is no longer possible to respond to a notice of incomplete claim form submission.

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  33. Can I have an extension of time for submitting my missing information/defective response?

    No. If your response was not complete or was not postmarked by April 5, 2018 your incomplete Claim Form will be considered invalid for missing information, and you will not be able to obtain Settlement Relief.

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  34. Why did I receive a letter requesting additional information regarding my claim form?

    Upon review of your Claim Form, we have been unable to match your Claim Form by name and/or mailing address to the records of eligible Settlement Class Members determined by a review of the Defendants’ records.

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  35. I suffered monetary losses as a result of the Service Disruption but did not receive a notice with a claim number. Can I still obtain Settlement Relief?

    Please note that not all Green Dot cardholders are Settlement Class Members. Instead, Settlement Class Members are only Green Dot cardholders who had an active account during May 15, 2016 through May 22, 2016 and who, according to Green Dot’s business records, attempted to and were unable to use their accounts during that period as a result of the Service Disruption (and not for some other reason like insufficient funds, lost cards, requested holds, etc.). To date, we have not been able to confirm if you are an eligible Settlement Class Member.

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Important Dates

  • May 15, 2016 - May 22, 2016
    Class Period
  • September 26, 2017
    Deadline to Request Exclusion
  • September 26, 2017
    Deadline to Object
  • November 2, 2017 at 10:00 a.m. PST
    Final Approval Hearing
  • February 8, 2018
    Deadline to File a Claim Form
  • August 8, 2018
    Settlement Checks Mailed to Eligible Claimants